1. Acceptance of these Terms
By accessing or using MMB, you agree to these Terms. If you use MMB for an organization, you represent that you have authority to bind that organization.
2. The Service
MMB analyzes Customer-authorized product activity, onboarding, team adoption, context, and optional billing information to identify possible customer churn risk and recommend retention actions.
MMB provides informational insights only. It does not guarantee prediction accuracy, churn prevention, recovered revenue, or any business outcome.
3. Accounts and security
You must provide accurate information, keep access to your account secure, and promptly notify MMB of suspected unauthorized use. You are responsible for activity performed through your account unless prohibited by law.
4. Customer Data
You retain ownership of Customer Data. You grant MMB the limited rights needed to host, process, transmit, and display Customer Data solely to provide, support, and secure the Service.
You represent that you have the rights and lawful basis needed to provide Customer Data and that your use complies with applicable law and third-party rights.
5. Integrations
Connecting a third-party service authorizes MMB to access and process the information needed to provide the requested integration. You may revoke an integration, but doing so may limit Service functionality.
MMB does not control third-party availability, accuracy, security, or terms.
6. Subscription and billing
If you purchase a paid subscription, charges are processed through Stripe under the pricing and billing terms presented at purchase. Recurring subscriptions renew until canceled unless stated otherwise.
Cancellation takes effect according to the applicable order or billing period. Except where required by law or expressly stated, fees already paid are non-refundable.
7. Acceptable use
You may not:
- Use the Service unlawfully or process data without appropriate rights.
- Probe, disrupt, overload, bypass, or compromise the Service or its security controls.
- Access another customer's data or impersonate another person.
- Upload malicious code or use automated means that unreasonably burden the Service.
- Reverse engineer or copy the Service except as permitted by law.
8. Intellectual property
MMB and its licensors retain all rights in the Service, software, design, trademarks, and MMB-provided content. These Terms do not transfer ownership of Customer Data to MMB.
9. Retention insights and recommended actions
MMB outputs are based on available data and deterministic rules. They may be incomplete, delayed, or incorrect. You are responsible for reviewing recommendations and deciding whether and how to contact your customers.
The Service does not provide financial, legal, or professional business advice.
10. Beta and early-access features
Beta or early-access features may change, contain errors, be subject to additional limits, or be discontinued without notice. They are provided as-is.
11. Availability and changes
MMB does not guarantee uninterrupted or error-free operation. We may maintain, modify, suspend, or discontinue parts of the Service and may introduce reasonable usage or security limits.
12. Confidentiality
Each party will use reasonable care to protect non-public information disclosed by the other and will use it only for the relationship contemplated by these Terms, except where disclosure is authorized or legally required.
13. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” MMB DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MMB WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES.
MMB's total liability arising from the Service will not exceed the amount you paid MMB during the 12 months before the event giving rise to the claim.
15. Indemnification
You agree to defend, indemnify, and hold harmless MMB from third-party claims arising from your Customer Data, unlawful use of the Service, or violation of these Terms or third-party rights, to the extent permitted by law.
16. Suspension and termination
You may stop using the Service at any time. MMB may suspend or terminate access for material violations, security risk, unlawful activity, nonpayment, or conduct that could harm MMB, customers, or the Service.
17. Governing law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.
18. Changes and contact
MMB may update these Terms from time to time. Continued use after updated Terms become effective constitutes acceptance where permitted by law.
Questions can be sent to hello@mondaymorningbrief.com.